How to deal with a printing house in Phnom Penh Cambodia?

- Their timeline is so long.
- They deliver later than the deadline.
- Sending quotation is so long.
- Their shop is near me, why they can’t do for me fast?

If you think you used to meet those problems with those printing house or manufacture factory supplier in Cambodia before. Please read. If you are working as Marketing Manager, Head of Marketing & Communication, HR & Admin Director, or Marketing Executive, etc. Now or later you will be facing some printing houses or factories in Cambodia, hence, it is not a waste if you know how to work well with those even best services providers.

The embroidered T-shirt is using the high tech sewing machine to sew on a piece of fabric.

3. Promotional gifts with logos are ordered often for marketing purpose, however, Phnom Penh market ‘s ability is unable to product locally, most of them are imported from China, Vietnam, Thailand, etc. Therefore, they produced for you already, but the logistic has unexpected issues, such as:

a.  Bus or flight delay 1 more day.

b.  Lost products

c.  Broken some on the way, etc.

d. Certainly, trustworthy suppliers will take responsibility for that, however, it needs time to reproduce.

4. Cheap or reasonable quotation, we always looking for the cheapest or the most affordable company to do the production, for example: make advertising items with custom logo or name. But we never think clearly, why they provide a low price? Maybe:

a. They invest in the low-quality machine. May easily has broken, when it is broken, sure you won’t get the products on time.

b. They hire less staff, so if suddenly a few staff sick immediately, who else replace their work? Nobody, your business will be affected.

c. Using cheap ink quality to customize your logo, your corporate gifts ideas are very classy from the design but turn into low-class materials.

5. Providing quotation also takes so long time:

a. Example digital printing house, they have the equipment to do their job but not the raw materials like paper or ink. They all have to buy it from their suppliers. What if you require a very special type of printing technique with different paper, how can they have the immediate price to cost?

b. Wrong calculation, the person who sent you the price also a human, human of course sometimes make mistakes. If there is an incorrect number, it will need time for them to recheck with their team to reaffirm you.

6. Wrong labor work:

a. Leaflet, brochure, folder: sometimes need to fold or die-cut, however, the one who controls the machine to do the finishing is also a human. Therefore, unexpected things may happen, and it needs time to redo or make again.

b. Business card and letterhead: size is a headache topic, to the majority of the printing house in Phnom Penh, size of the business card and letterhead are standard and it is the same. However, sometimes you create your special size, and it makes the workers confused, hence, they have to redo if it is wrong. Of course, they won’t charge you extra but it will be late from the deadline.

Please bear in mind that the worker who works at the factory are not well educated, so please don’t expect them to have to think and be responsible like a high position person.

Last but not least, “understanding each others” is the key to success, we want them to work hard for our projects, get the best result from their machine & materials, you need to know their work, without that, in their eyes, you are just a small baby without experience but trying to behave like an adult.